RETURNS & REFUNDS

At Captain Shroomz LLC, we want customers to understand how return and refund requests are handled before making a purchase. This policy outlines our current return process and 30-Day Money-Back Guarantee, along with information for damaged, incorrect, or heat-affected orders.

30-Day Money-Back Guarantee

Captain Shroomz offers a 30-Day Money-Back Guarantee on eligible purchases.

To request a refund under the guarantee, contact our team within the applicable 30-day period and provide your order information. Each request will be reviewed in accordance with this policy, and our team will provide any additional instructions required to complete the process.

Specific eligibility requirements, including how the 30-day period is calculated and whether certain products or order types are excluded, may vary and should be confirmed before submitting a request.

How to Request a Refund

To begin a refund request, contact info@captainshroomz.com and include:

• Your order number
• The name and email address associated with the order
• The product or products involved
• A brief explanation of the reason for your request

Our team will review the information and provide next steps.

Returns

Please do not send products back to Captain Shroomz without first contacting our team.

Depending on the product and circumstances surrounding the request, a physical return may or may not be required. If a return is necessary, instructions will be provided after your request has been reviewed.

Return eligibility is determined based on the individual order and the applicable terms of this policy.

Damaged, Incorrect, or Problem Orders

If your order arrives damaged, contains the wrong product, or is missing an item, contact us as soon as possible at info@captainshroomz.com.

Please include your order information and a description of the issue. We may request photographs of the product, packaging, or shipping materials to help us review the situation and determine the appropriate next steps.

Chocolate & Heat-Related Issues

Chocolate products can soften or melt when exposed to high temperatures during transit.

Captain Shroomz uses ice packs to help reduce heat exposure, and customers may also purchase an Insulated Shipping Kit for additional protection. These measures can help protect chocolate during shipping but do not guarantee that products will arrive completely unaffected by heat.

During warmer months, customers are strongly encouraged to use the Insulated Shipping Kit and select an expedited shipping option.

If you experience a heat-related issue with your order, contact our team with your order information. Heat-related refund requests will be reviewed based on the circumstances of the shipment and the terms of this policy.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been processed by Captain Shroomz, the amount of time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Customers will be notified when a refund request has been approved and processed.

Non-Refundable or Excluded Items

Certain products, charges, promotional items, or order types may be subject to different refund or return conditions.

This may include items such as shipping charges, shipping add-ons, subscription orders, bulk or case purchases, bundles, promotional products, free items, or opened products.

Any applicable exclusions or special conditions will be communicated as part of the refund review process. Specific exclusions should be finalized once Captain Shroomz confirms the terms of the 30-Day Money-Back Guarantee.

Promotions & Free Products

Captain Shroomz may offer promotions including Buy 4 Get 1 Free and subscription offers that include 25% off and free shipping.

Orders placed using a promotion, discount, subscription offer, or free-product offer may be reviewed according to the terms of that promotion when a refund is requested.

Any adjustments related to promotional pricing, free products, subscription discounts, or promotional shipping will be handled according to the applicable offer terms.

Questions About a Return or Refund?

If you have questions about a return, refund, or your eligibility under the 30-Day Money-Back Guarantee, contact us at info@captainshroomz.com with your order information and we’ll be happy to help.